Terms & Conditions

The following booking conditions form the basis of your contract with:


Phil & Linda Ashman

49 White Plot Road,

Methwold Hythe,

Thetford,

Norfolk. IP26 4QP.


Please read them carefully as they set our respective rights and obligations.


Making your booking:

The person making the booking must be 21 or over. This person is responsible for making all payments due to us. If you book with us on line at the end of the process you are asked to confirm that you have read and agree with our booking conditions.


If booking by telephone or any other means on receipt of your booking and all appropriates we will confirm your holiday by issuing a confirmation invoice to the responsible person.


Payment:

We request a non returnable deposit of 20% at the time of booking. (see cancellation policy). Final payment should be made 8 weeks prior to the holiday. This can be made through the Paypal account on our website. Confirmation of receipt of payment will follow.


Your contract:

A binding contract between us will occur when we despatch our confirmation invoice. The contract and all matters arising out of it are governed by English law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract, or out of your stay will be dealt with by the Courts of England. Changes to these booking conditions will only be valid if agreed by us in writing.


The cost of your stay:

The cost of your stay includes all services and appropriate taxes. Prices are correct at the time of printing. See separate tariff.


Changes by you:

Should you wish to make any changes you must notify us either by telephone, in writing or by e mail 14 days prior to the agreed date. This contract is non transferable. Any changes after 14 days will be treated as a cancellation and subject to our cancellation charges as set out.


Insurance:

with any stay away from home we recommend adequate travel insurance. The property is insured.


Cancellation by you:

Cancellations must be made either by post, telephone or e mail as soon as possible. The following cancellation charges will apply: More than 56 days prior to let retention of deposit 20% 55-42 days prior to let 30% 41-28 days prior to let 60% 27 - 14 days prior to let 90% Less than 14 including day of arrival 100% If we re-let the accommodation we will refund your deposit less a 10% administration charge. Cancellation by us: This will only occur in extreme circumstances beyond our control and you will be notified immediately. Where possible an alternative booking date will be given or a full refund will be made.


Our liability to you:

We promise to make sure that all services we have agreed to arrange, perform or provide as part of our contract with you are done so with reasonable skill and care. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim. We will accept responsibility if any death, personal injury, failure or deficiency during your stay are caused by any failure of ourselves to use reasonable skill and care in provision of our services.


We will not be responsible for any injury, illness, death. Loss of enjoyment, damage expense, cost or other sum or claim of any description whatsoever which results from any of the following:



Unreasonable behaviour:

We have the right to refuse to hand over the accommodation to any one who in our opinion is not suitable to take charge of it. In such cases all hire charges paid will be refunded in full as quickly as reasonably practicable, the contract will be terminated and we will have no further liability.


We reserve the right to terminate a holiday after the keys have been handed over if unreasonable behaviour of any one is likely to cause danger or annoyance to others or damage to property. No refund will be given. Unreasonable behaviour also includes smoking in a non smoking property.


Damage to the property:

You are liable to us for any damage caused in the property during the period of hire. We anticipate that we would give prior notice where possible but emphasise that we have the right to enter the accommodation if special circumstances or emergencies arise. Eg. To carry out repairs or replace items.  


Disabled:

Please give us as much detail as possible about your needs and we will endeavour to assist as much as possible. See also Access Statement.


Pets:

We do not accept pets


Vehicles:

We offer designated parking on site but are not responsible for any loss or damage from or to any vehicle caused by visitors to our property. See also our liability to you.


Comments or concerns:

Please notify us immediately of any shortcomings so that we may rectify them.


Data protection:

In order to process your booking we need to use the information you provide such as name, address and special needs. Proper security measures are in place to protect your information. We will NOT pass any information you give us to any person not responsible for your accommodation. We do of course have a responsibility to Customs and Immigration to provide registration information by law. Marketing: We may use your information to inform you of offers or developments in the future. If you do not require such information please tell us at the time of booking. 01/2015